Frequently Asked Questions

This Agreement was last modified on 08 May 2023.

Shipping Information

What Shipping Methods Are Available?

We use our own shipping method. We have various shipping method, but we use the option that best fit the order. We will also provide you with the tracking number and link according.

How Long Will it Take To Get My Package?

It takes 7-10 working days to get your order.

Please be patient with us. We will definitely ship your order and if there is any issue with your order we will get in touch with you through your provided email. Kindly be on the look-out for any update

How Do I Track My Order?

Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from your “order history” section on your account page on the website.

Do I Need A Account To Place Order?

You don't need an account to place an order. you can order as a guest but there are benefit to order with an account.

If there is any issue with your order, it will be easy to locate your information and reach you fast with an account.

FAQ Full Version

This Agreement was last modified on 08 May 2023.

What Shipping Methods Are Available?

We use our own shipment method. We have various shipping method, but we use the option that best fit the order. We will also provide you with the tracking number and link according.

How Long Will it Take To Get My Package?

It takes 7-10 working days to get your order.

Please be patient with us. We will definitely ship your order and if there is any issue with your order we will get in touch with you through your provided email. Kindly be on the look-out for any update

How Do I Track My Order?

Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from your “order history” section on your account page on the website.

How Do I Place an Order?

You can place an order online or any of our selling platforms. Besides our website store, We sell on Platform like, Facebook, Instagram and Google. Find us on this platforms and checkout and your order will be delivered to your doorstep.

How Should I to Contact if I Have Any Queries?

You can reach out to us at anytime. The best way to reach us is by email. An agent will be willing to read and reply your message accordingly.

Please wait for 12-24 hours for your email to be read and reply back to you.

Do I Need an Account to Place an Order?

You don't need an account to place an order. you can order as a guest but there are benefit to order with an account.

If there is any issue with your order, it will be easy to locate your information and reach you fast with an account.

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email along with the link to track your order.
Or, you can track the status of your order from your “order history” section on your account page on the website.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via “contact us” form

What payment methods do you accept?

You can purchase on our website using a debit, or credit card, from Mastercard, Valve among others


Additionally, we support PayPal, Amazon Pay, Apple Pay, Google Pay, and other wallets.

You can choose these payment methods at checkout.

Do you accept returns?

Yes, we do accept returns subject to fulfilment of the following conditions:


– The item must have been sold on our online store
– The item shouldn't have been used in any way
– The item should have its original packaging with all the tags etc.
– The return or exchange request is made within 7 days of delivery.

To request for a return, please reach out to support by submitting your request via “contact us” form. A member of our support staff shall respond as soon as possible.

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns.


– The item must have been sold on our online store
– The item shouldn't have been used in any way
– The item should have in its original packaging with all the tags etc.
– The return or exchange request is made within 30 days of delivery

To request an exchange, please submit your request via “contact us” form. A member of our support staff shall respond as soon as possible.

Do you do same day Shipping?

We don't do same-day shipping yet. We'll update this page once we start doing same-day delivery.

Where do you ship?

We currently ship to the United-States, and Canada.
For shipping outside of these countries, please reach out to our customer support through contact us form for options.

How long will it take to ship my order?

Delivery times may vary depending on the delivery location as well as the type of product you order.

Normally, once you've placed your order, it usually takes 24 to 48 hours to process and mark it ready-for-delivery.

How do I cancel my order?

If you wish to cancel your order, you have 24 hours latest to cancel. You can send an email or call customer support before we ship it out. 
After shipping it can't be cancelled.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website.

Please contact our customer support team through 'contact us' form for any modification of the order.

How do I track the progress of an order?

Once your order has been shipped, you will receive an email or a text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

Can I change my delivery address after I have placed my order?

If your order has not been shipped yet, then we can deliver to a different address as per your request. 
Kindly, email us within 24 hours after your order. To know further, you can contact us through 'contact us' form.

How do I make a return?

We provide only Exchange of items as per our exchange Policy. When you contact us for a return, we will email you back with our options. Before placing the order we suggest that you read our shipping and returns/exchange policy.

When and How will you pick-up my return order?

We are prioritizing our fulfillment and operations to deliver products that our customers would need as they continue to stay at home. We will notify you when we can schedule the return options. We appreciate your patience in this regard

Are returns free?

Yes, for more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or contact us form for more details.

Do you offer a referral program? How does it work?

We have created a referral program to thank our customers for referring their friends and family.

For more information, please refer to our referral program terms & conditions.

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 8 am to 6 pm. You can reach us at email.